Whitney Shop Customer Service is typically available Monday - Friday from 10 a.m. to 5 p.m. Eastern Time.
Customer Service is closed on most major holidays.
If you have any questions please contact us.
Email:
shop@whitney.org
Telephone:
(212) 570-3614
How To Order:
The easiest and most efficient way to place an order is to do so online. It is easy, safe and secure! Simply add the items you would like to purchase to your shopping cart and check out using our secure checkout system.
Product Options:
The Whitney Print Shop store allows you to apply a number of size and finish options to the image you select with a choice of up to four different sizes and a range of framing styles.
Payment Types:
We accept: Visa, Mastercard, American Express and Discover.
Sales Tax:
New York state sales tax will be added to orders for delivery within the state, applied on the total amount of the order excluding shipping and packaging charges.
Shipping Confirmation:
Upon shipment of your order, we will send you an e-mail confirmation of your orders shipment including tracking information (where applicable).
How We Ship:
All items (framed and unframed) are shipped from our partner production facility in Austin, TX, directly to your specified shipping address (residence or business). We are unable to ship orders to PO boxes. Unframed items are shipped rolled in tubes. Framed items are shipped in specially designed boxes maximizing the protection and safety of the item while in transit.
Small unframed items are shipped rolled in tubes via USPS Priority Mail. All other sizes of unframed items are shipped rolled in tubes via UPS Ground. All Domestic USA orders will ship via either USPS Priority Mail or UPS Ground, and Non-Domestic USA and International orders will ship via USPS or other international carriers.
Much like when ordering furniture or large decor items, over-sized or bulk orders require a freight-carrier shipment. Oversized orders that may require shipment via a freight carrier are based on meeting one of the following: weight of 100 lbs or more, or seven or more framed items ordered.
Our handcrafted products can be delicate and require the utmost care when handling in shipping. Larger orders are especially susceptible to improper handling, so we require that they ship through a freight carrier to ensure proper delivery at your doorstep. Should your order require delivery through a freight carrier, a customer service representative will reach out to you directly.
Shipping Rates
Shipping charges for orders vary depending on the contents of the order as well as the destination. Your exact shipping charge is quoted immediately upon adding an item to your cart and selecting the destination in the "shipping to" drop box.
International Duties:
In some cases you may be required to pay local or national import duties or taxes to your local customs office. We have no means to determine in advance if you will be taxed or what these taxes may amount to. We recommend you research and contact your local customs bureau to determine if you will be required to pay any additional duties.
Delivery Delays:
There are several common reasons a delivery is delayed, and in many cases results in the original shipment being returned to our production facility center. In all these cases you will be contacted immediately and the situation will be resolved. Incorrect or invalid shipping address, recipient unavailable to receive delivery, or a shipment that is damaged in transit are all issues that will cause delays.
Lost Shipments:
If you feel that your shipment has been lost, please contact us immediately and we will determine if it is actually lost or just delayed. If it is lost, a replacement order will be processed and shipped immediately. We cannot track or trace international shipments, therefore we cannot deem them lost until 60 days after the shipping date. When 60 days has passed, an insurance claim will be filed and a replacement shipment will go out immediately, at no additional charge.
We take the privacy and security of your personal and payment information very seriously. For no reason will we ever share your information with a third party. Your email and contact information will only be used for order status and update purposes.
The text, images, trademarks, data, audio files, video files and clips, software, documentation or other information contained in these files, and other content on the Website (collectively, the "Materials") are proprietary to the Whitney Museum of American Art or its licensors.